# Entity not found

The entity you're trying to work with doesn't exist.

---

## Example

```json
{
  "error": {
    "type": "request_error",
    "code": "not_found",
    "detail": "Product pro_01ghbk4xjn4qdsmstcwzgcgg35 not found.",
    "documentation_url": "https://developer.paddle.com/errors/shared/not_found"
  },
  "meta": {
    "request_id": "00000000-0000-0000-0000-000000000000"
  }
}
```

## Details

| Attribute | Value |
| --- | --- |
| Status code | 404 |
| Error code | `not_found` |
| Error message | %s %s not found. |

## Common causes

- There's a problem with the Paddle ID that you specified.
- The entity you're trying to work with might have been deleted.
- The Paddle ID you specified is for an entity in another environment. For example, you're trying to work with an entity in sandbox using a production API endpoint.

## Common solutions

- Check that the Paddle ID you entered is valid. [Paddle IDs](https://developer.paddle.com/api-reference/about/paddle-ids) start with a prefix, followed by a 26 character alphanumeric string.
- Check that the entity that you're working with exists in your Paddle Dashboard.
- Check that you're using [the correct URL](https://developer.paddle.com/api-reference/overview) for the environment.